Return & Refund Policy

At Desert Cartel, we want our customers to have a positive shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

Please review the following Return & Refund Policy before requesting a return or refund.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the conditions outlined in this policy and applicable UAE consumer protection requirements.

To be eligible for a return, the product should generally:

• Be unused and in its original condition.

• Be returned with its original packaging, accessories, and tags where applicable.

• Not have been damaged through misuse, improper handling, or accidental damage.

• Be accompanied by the relevant order number or proof of purchase.

Some products may have specific return conditions because of their nature.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged upon delivery

• Defective or not functioning as described

• Different from the product you ordered

• Missing essential parts or accessories

please contact us as soon as possible after receiving your order.

Please provide your order number, a description of the issue, and clear photographs or videos of the product and packaging where appropriate.

After reviewing the issue, Desert Cartel may offer an appropriate solution, such as a replacement, repair, or refund, subject to the circumstances and applicable law.

3. Change-of-Mind Returns

Where permitted and applicable, a change-of-mind return may be accepted if the product is unused, in its original condition, and meets our return requirements.

Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise stated by Desert Cartel or required by applicable law.

4. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including products that:

• Have been used or opened where health or hygiene considerations apply.

• Are personalized or specially made for the customer.

• Cannot reasonably be returned due to their nature.

• Have been damaged as a result of misuse or improper handling by the customer.

Any product-specific restrictions will be communicated where applicable.

5. How to Request a Return

To request a return, please contact us at:

Email: hussainnajeeb821@gmail.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Clear photographs or videos, if relevant

Please do not send any product back without first contacting Desert Cartel and receiving return instructions.

6. Return Shipping

If a return is required because you received a confirmed defective, damaged, or incorrect product, Desert Cartel may arrange or cover the appropriate return shipping, subject to the circumstances.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

7. Refunds

Once a returned product is received and inspected, we will notify you regarding the status of your refund request.

If the refund is approved, it will generally be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, payment provider, or payment method.

9. Partial Refunds

In certain circumstances, a partial refund may be offered for an eligible product with a minor issue where the product remains usable and both parties agree to the proposed resolution, subject to applicable law.

10. Refund Delays

If your refund has been approved and you have not received it within the expected processing period:

1. Check your bank or payment account.

2. Contact your bank or payment provider.

3. Contact Desert Cartel at hussainnajeeb821@gmail.com if the refund remains outstanding.

We will assist you in checking the status of your refund.

11. Exchanges

Where appropriate and subject to product availability, Desert Cartel may provide an exchange for an eligible defective, damaged, or incorrect product.

If the requested replacement is unavailable, another appropriate resolution may be offered.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

hussainnajeeb821@gmail.com

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.

13. Important Consumer Rights

This Return & Refund Policy does not limit or exclude any mandatory rights or remedies available to customers under applicable UAE consumer protection laws and regulations

Where applicable law provides a customer with rights that are more favorable than this policy, those legal rights will apply.

14. Contact Us

For questions regarding returns, refunds, exchanges, or order cancellations, please contact:

Desert Cartel
33505 Somerset Dr.
Sterling Heights, MI 48312
United States
Email: hussainnajeeb821@gmail.com

We appreciate your trust in Desert Cartel and are committed to providing a reliable shopping experience.

Desert Cartel — Quality Products. Reliable Service.